Counsellor profile
Charlotte Yau, BACP
Counsellor - stress and cultural identity
See online counselling options- Stress and anxiety
- Trauma and grief
- ACT CBT DBT
About Charlotte
Counsellor Charlotte Yau is a BACP member with five years' experience. She works in the United Kingdom and supports people facing stress, anxiety, trauma and abuse, grief, depression, parenting pressures, relationship and intimacy issues, and ADHD among other concerns.
Clients often come when life feels unstable or when cultural identity makes everyday choices harder. Charlotte offers time to talk through difficult memories, family expectations, or the strain of caring roles. Sessions focus on understanding what matters to the person and on small steps to manage day-to-day demands.
Her approach draws on a mix of practical therapies. Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and Mindfulness techniques are used to help notice unhelpful patterns and build steady routines. Dialectical Behaviour Therapy skills and client-centred ways of working appear where they help with emotion regulation and feeling heard.
In session she works in a straightforward way. Conversations look at current problems, how thoughts and behaviour interact, and what a person wants to be able to do differently. Exercises, short practices and simple behavioural changes are used between sessions when helpful.
Charlotte is used to supporting people living between cultures or identities, and those in caring roles. She speaks English. To begin, people complete a short matching questionnaire and then arrange a first session through the site.
Therapeutic approaches used in online counselling
Acceptance and Commitment Therapy (ACT) helps people focus on what matters to them and take small steps towards those values. It uses simple exercises to notice difficult thoughts and to act in ways that reflect personal priorities.Cognitive Behavioural Therapy (CBT) looks at how thoughts, feelings and behaviours interact. It uses practical tasks and experiments to test out new ways of coping with anxiety, low mood or stress.
Dialectical Behaviour Therapy (DBT) offers skills for managing intense emotions and improving communication. It is useful where people need steady techniques for emotion regulation and distress tolerance.
Finding the right approach is part of the work. The counsellor will discuss different methods and agree which ones fit a person's needs, goals and preferences. This is a collaborative process and can change as therapy progresses.
The practical benefits of online counselling include easier fitting of sessions into a busy week and reduced travel time. If you need to check which session formats are offered, please confirm options before booking since the biography does not list them. Many people find shorter check-ins, sessions that do not need video, or flexible scheduling help them keep therapy going alongside work and caring duties.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she help with?
She works with stress, anxiety, trauma and abuse, grief, depression, parenting pressures, relationship and intimacy issues, ADHD and related concerns.
What is her style of working in sessions?
She uses a conversational, client-centred style and mixes practical exercises with reflective discussion to address current problems.
How much experience does she have?
She has five years' experience working with adults on issues such as identity, caring roles and emotional difficulties.
Which professional body is she a member of?
She is a member of the British Association for Counselling and Psychotherapy, shown as BACP.
In which language are sessions offered?
Sessions are offered in English.
Can people outside the UK work with her?
She does not accept international clients at this time.
What formats are available for sessions?
Please confirm the current session formats before booking, as the biography does not specify which formats are offered.
How are fees and the first steps handled?
Cost varies with location and sessions use a subscription that can be cancelled at any time. To start, select the See online counselling options button, complete a short matching questionnaire, and schedule a first session.
Details come from information the counsellor supplied to BetterHelp. A membership or registration can be checked on the professional body's own register.
Online counselling is not emergency care. In an emergency call 999, or see the help numbers.