Counsellor profile
Charlotte McKenna, BACP
Counsellor - stress and relationships
See online counselling options- Client-centred work
- Trauma-focused elements
- Supports grief and addiction
About Charlotte
Counsellor Charlotte McKenna is BACP registered and has three years' experience supporting adults across a range of concerns. She works with stress, anxiety, depression, relationship and family issues, grief, addiction, self-esteem, and coping with life changes. Sessions are conducted in English for people in the United Kingdom.
Charlotte uses a client-centred approach that keeps the person's perspective at the centre of sessions. She listens without judgement and helps clients name what matters to them. That approach is often used for difficulties like low mood, relationship strain, or feeling stuck.
She also brings elements of trauma-focused work when past events continue to affect day-to-day life. This can include helping people to notice how old hurts appear in current thoughts and feelings, and finding ways to manage strong reactions. The trauma-informed steps are practical and paced to the individual's readiness.
In practice Charlotte aims for clear, steady sessions. Conversations focus on current problems, how they started, and small steps to make things more manageable. She uses simple language and practical ideas rather than technical terms.
Her additional focus areas include issues such as abandonment, attachment difficulties, blended family topics, chronic illness and disability, substance misuse, sleep problems, guilt and shame, anger, and career concerns. People interested in starting are asked to follow the site’s sign-up flow and complete a short matching questionnaire before arranging a first appointment.
How her client-centred and trauma-focused work fits online
Client-centred therapy places the person's own view and choices at the centre. Online sessions follow the same idea - the counsellor listens, reflects and helps people identify what they want to change or understand. This approach is useful for stress, low mood and relationship concerns.Trauma-focused work looks at how past events affect current feelings and reactions. Online conversations can include grounding exercises, noticing patterns, and pacing discussion of difficult memories. This approach can suit people coping with abuse, loss, or ongoing trauma-related symptoms.
Finding the right approach is part of the work. The counsellor will discuss your needs, goals and preferences and suggest which methods to try. Decisions about pace and techniques are made together so the person feels comfortable with each step.
Session formats are not specified in the original profile, so please confirm available options before booking. Online sessions can make it easier to fit counselling around work, childcare and travel. They can also allow shorter check-ins or avoid camera use if that helps someone engage more easily.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
3+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What concerns does she commonly help with?
She supports adults with stress, anxiety, depression, relationship and family problems, grief, addictions, self-esteem and related issues.
What is her therapeutic style?
She practises client-centred therapy and uses trauma-focused approaches when relevant. Sessions focus on the person's experience and practical steps forward.
How much experience does she have?
She has three years' experience working with adults on a range of concerns including grief, low self-esteem and relationship difficulties.
Which professional body is she registered with?
She is registered with the British Association for Counselling and Psychotherapy, shown as BACP.
Which languages are sessions offered in?
Sessions are offered in English.
Does she work with international clients?
International clients are not accepted; her practice is based in the United Kingdom.
How are sessions arranged and what do they cost?
Cost varies by location and sessions use a subscription that can be cancelled at any time; specific fees are shown during the booking process.
How do I get started with a first session?
Use the See online counselling options button, complete the short matching questionnaire, and then schedule a first session.
Details come from information the counsellor supplied to BetterHelp. A membership or registration can be checked on the professional body's own register.
Online counselling is not emergency care. In an emergency call 999, or see the help numbers.